Sunday, March 16, 2008
Saturday, February 23, 2008
Friday, February 22, 2008
From: email@example.comOf course, I'd tried everything in the book. 3 different lenses, 3 different cards, 2 batteries.
Sent: Thursday, December 08, 2007 7:00 AM
I received the camera and took over 50 photos but still no error. Please let me know normally how the error occur.
Sent: Thursday, December 08, 2007 10:11 AM
We used the same battery and tried different setting. then take another 100 photos, no problem at all. Please let me know whether you tried another memory card or not.
From: PeedOffCustomerNote that they said they had sent the camera to Canon. There are more than 40 emails that follow this one. I won't bore you with all of the details. Basically, I kept asking them when I would get my camera back and they kept telling me that Canon was still repairing it.
Sent: Thursday, December 20, 2007 3:27 PM
I haven't heard from you in ten days and was wondering whether my camera has been sent to Canon for repair yet. Please would you update me on the position.
Sent: Thursday, December 21, 2007 9:05 PM
Subject: Re: Canon 40D problem
We sent your camera to Canon and will let you know the details as soon as possible.
Wednesday, February 20, 2008
I called Canon France to ask how long it should take to fix this camera. The response was that it shouldn't take more than 3 days in total. SKDigi had now had the camera for more than TWO MONTHS.
As if I wasn't angry enough, I wake up on 18 January to this email.
From: skdigiHello? It took Canon 6 weeks to diagnose water damage? That can be diagnosed in 10 minutes. Besides, in the time that I'd had the camera, it had never been anywhere near water. 120 Euros is around what Canon France would have charged to fix it. If this camera had been water damaged (and who was I to argue to argue with Canon), it was by skdigi.
Sent: Thursday, January 18, 2008 5:01 AM
We sent the camera back to Canon and they told me that the mainbroad of the camera was damage because of misused. They told me that it might be caused by water and should be change a new mainboard. They would charge EUR120 for the new mainboard.
Sent: Friday, January 18, 2008 4:06 PM
I have emails from you confirming that the camera worked when you received it. In fact, you said that it worked 100% fine. The ERR99 only occurred intermittently.
If it has been damaged by water then that either happened while it was with you or in their workshop. I will not pay for the repair.
From: skdigiSo, after 7 weeks, the camera was only now being repaired for a problem that it didn't have when I sent it to them!
Sent: Friday, January 19, 2008 9:02 AM
I'was only the reseller and and the camera was directly from Canon.
The only we can do is we pay for the maintence. It will take one more month for Canon to get it repair and fully checked.
Monday, February 18, 2008
A month later, they had of course not sent me the camera back. I wrote to them and got this:
From: skdigiI'd had enough so I sent an email to Canon Hong Kong and what do you know?
Sent: Monday, February 12, 2008 5:10 AM
It would take more time to change the mainboard. I will check with Canon and let you know as soon as possible.
From: firstname.lastname@example.orgI checked with Canon Japan and got the same response. So, all this time, they'd been telling me that Canon had the camera for repairs, they had been lying. I am still fuming about this.
Date: February 21, 2008 4:35:14 AM CEST
Regarding your email, there is no service record in Canon for serial number 041****, please kindly contact the dealer that you have posted to for further details.
Care Centre Department
Sunday, February 17, 2008
* More than 3 months after I sent my defective Canon 40D back to them, my camera still hasn't been repaired.
* Although they have told me numerous times that Canon is repairing it, Canon has confirmed to me in writing that they have no service record under my camera's serial number. It seems to me that Canon won't repair cameras that SKDigi sells( perhaps because they are importing them grey). So SKDigi seems to do their repairs via some backstreet chop shop in Hong Kong. This chopshop has been unable to do the repair in the last 3 months.
* SKDigi has refused to replace the camera with a new one.
* I have told them that I no longer want the camera back but SKDigi refuses to reimburse me.
I have instructed lawyers in Hong Kong and I am taking legal action in France but this is likely to take some time. I have contacted eBay and PayPal but they won't help me because of the delay since the sale.
In the interim, if you're thinking of buying from SKDigi - save yourself the hassle and DON'T. The couple of Pounds or Euros that you save will be eaten up by shipping a defective product back and forth and in suing them.
Ça fait plus de trois mois que j’ai renvoyé mon Canon 40D défectueuse à SK Telecom pour une réparation. Ils me disaient sans cesse que l’appareil avait été envoyé à Canon, mais Canon m’a confirmé qu’ils n’ont jamais reçu mon appareil (j’ai gardé le numéro de série).
Si vous pensez à acheter un appareil chez eux, sachez que leur garantie ne vaut rien et qu'ils sont prêts à dire n'importe quoi pour ne pas devoir tenir leurs promesses.